Concept — juridische controle vereist
This is a working draft prepared for legal review. It is not yet final and does not constitute legal advice. The final text is fixed by the operator’s legal counsel before launch.
Complaints
Our internal complaint-handling system under the P2B Regulation (EU 2019/1150, Art. 11).
Last updated 14 July 2026
How it works
If you are a business user of ZoraMatch and something has gone wrong — a matching or ranking decision, a technical problem, a suspected breach of these rules, or how we handled your data — you can file a complaint below. This is our free internal complaint-handling mechanism required by the P2B Regulation.
- Acknowledgement. When you submit, you get a tracking reference on screen and by email.
- Review. Our team reviews every complaint, looks into it, and considers an appropriate remedy.
- Outcome. We respond to you at the email address you provide, within a reasonable period, and record the outcome.
For urgent issues you can also email contact@mapemedia.com. See how ranking works on our Ranking & matching transparency page, and how we handle data in our Privacy Statement.